When my wife and I were researching POS systems for our new jewelry store, we looked at a variety of options. Etouchpos was the best option for us without question. We found their POS system program to be the perfect fit for us, and were encouraged by their excellent processing rates. Ever since they installed our system, we have continually been impressed with their unparalleled customer service. Every time we have a question, a knowledgeable and courteous customer service person has been there to answer it. It’s easy to sell someone a POS system or card processing, but it takes a special company to take the time to have polite, well-trained representatives who are willing and able to help. In today’s day and age, they are a welcome assistance to our business (and a bit of a rarity these days).
We were your classic business owners that tried to rely on a $99 cash register to run our business. We have a coffee shop in a small college town in Ohio, and found as we grew that buying a register every other year was getting old. We always dreamed about the cool POS systems but knew we didn’t have the funds… until quite by “accident” one of the Etouchpos reps visited our shop. It was perfect timing and we were ready to listen. The rest is history! Our rep walked us step by step through the paperwork (and answered the millions of questions we had!). She delivered again when the system arrived and spent several weeks working with our staff to learn the system. Etouchpos entered our menu into the system initially and we worked with them as far as details, choices, sizes, etc. When we started to practice on the system, we learned how to add new items and make changes to our menu. Tech support is always available to fix things or to walk us through a question. They have ALWAYS been kind and encouraging and helpful and ALWAYS knew how to answer my problem, 24/7! The payments are small, the support is amazing, it supports re-loadable gift cards (also offered by Etouchpos), and it gets updated often. Yes, you can afford one and yes you will love it! We have had ours for almost one year and are very thankful.
As a cost-conscious small business, we were naturally concerned about adding expense to our operation. Our first two years of operation with a conventional cash register seemed to be working fine. With each incoming customer, we wrote down their order and stuck it on a ticket rail for processing. The person taking orders at the counter also handled incoming phone orders. But during the lunch rush, when we have a dozen people in line and the phone ringing, we would routinely hit the wall. We were frozen by our slow system. Customers waited. Mistakes were made. It was imperative that we found a better way of processing orders with greater speed and accuracy. We made the switch to Harbortouch and since then, our customer count has grown 10%, our turnaround time for customers is much quicker, and our ordering mistakes have disappeared. Not to mention the inventory tracking, time sheets, and customer support are all top notch. Harbortouch gets an A+!